Error E-8210604a PS4 – how to fix
When trying to pay for a PS Plus subscription or a game in the PlayStation Store, some users are faced with the message: “an error has occurred (E-8210604A) ” on PS4.
In this article, we’ll take a closer look at the reason of error E-8210604A on PS4 and solution to fix it.
Cause of error E-8210604A
At the moment, it is not known for certain what the cause of the error with the code E-8210604a on the PlayStation 4. It is not included in the official error database. There are no comments about it on the Sony website.
But by experience way, users found out that the problem lies in the email inbox associated with the account.
E-8210604A – how to fix error on PlayStation 4
The solution to the problem with error E-8210604A is very simple: all you need to do is change the E-mail associated with your PS Store profile. It is desirable to use Google mail – Gmail. You can change it from your personal account on your PC or directly in the PSN settings.
To change mail on a PC, you need to do:
- Enter your account;
- Go to “Security” section, the link to which is located in the navigation menu in the left side column;
- Click “Login ID (E-mail address)”;
- Enter a new E-mail.
To change E-mail on PS you need to do:
- Go to the “Menu”;
- Open “Settings”;
- Go to the “Account Management” section;
- Go to the subsection “Account data”;
- Select “Login ID (email address)”;
- Enter a new E-mail.
If the problem is not solved
If changing the email inbox did not help solve the problem, then you can:
- Top up your PS wallet account directly, and then pay for the product or service using your account funds;
- Purchase a gift card with a recharge code from retailers. For Example, on Amazon.
This worked for me. Had a non gmail login, changed to a gmail one and no longer getting the error.
It sucks that Sony doesn’t just tell you that, but hey, E-8210604A.
Anyway thanks, Bro.
Bro, we are really glad that this instruction helped you. you are welcome
Worked great for me.
This is so annoying… Sony has done nothing to address it either.
Worked for me as well
I need that gmail tho because it’s connected to my Fortnite acc which is what I’m trying to buy and I can’t change the gmail or it won’t be bought on my acc
Hi everyone! So before adding a new debit card I didn’t have any problem when I tried to pay more games in one payment.. now I have another debit card and when I try to pay for example 3 games I had this error E-8210604A and guess what I’ve done, I just pay each game separately and it works just fine without changing anything, I believe that error is coming in conflict with discounts codes when you try to pay more games once! All the best gamers!
Funciona. Lo acabo de.realizar. muchas gracias. el soporte técnico de Playstation deja mucho que desear. 3 veces chatee con ellos sin solución.
Hola, una pregunta. Cuando recargas los fondos directos de ps es lo mismo como comprar un juego? Porque tengo miedo de cagarla jaja
I tried that method but it doesn’t work for me. Any other ideas?
The things is… I’m using a green
Light card, which is a debit card,so I changed my email and it didn’t work. But when I tried adding funds it also had an error. Is something wrong with my PS4?
Worked great for me